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Frequently asked questions

Order

DO YOU HAVE SAMPLES I CAN ORDER?

Yes, you can order samples of our fabrics and wallpapers directly through our website or by contacting us via email. We recommend sampling prior to placing a full order.

Each order includes up to five wallpaper and textile samples.
Flat-rate shipping applies: Australia $10 AUD / International $40 AUD.

HOW CAN I ORDER?

You can place an order by emailing us at info@rousephillips.com with your enquiry, including product details and quantities. Once we’ve reviewed your request, we’ll process your order and issue an invoice. Production or dispatch begins as soon as payment is received.

Most of our products are made to order. If you’re working to a deadline or require a faster turnaround, please let us know, we may be able to accommodate a rush service, subject to supplier availability.

We do hold limited stock of select designs. In-stock items are typically dispatched within 1–3 working days of payment. To avoid delays, we recommend checking availability in advance.

IS THERE A MINIMUM ORDER POLICY?

Yes, minimums apply. Fabrics have a 3-metre / 3-yard minimum, and wallpaper is sold by the meter / roll. Custom orders come with a 10 meter / 10 yard minimum.

WHEN CAN I EXPECT MY ORDER?

Fabric comes with a lead time of 3-6 weeks, wallpaper can be printed within 2-4 weeks. We’ll confirm lead times at the time of ordering.

CAN I ORDER IF I’M NOT AN INTERIOR DESIGNER OR TRADE PROFESSIONAL?

Yes, our collections are available to both the trade and the public. Some services may be reserved for trade accounts.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. Delivery costs and times will vary depending on your location.
Shipping costs are calculated at checkout based on weight and destination. We’re happy to provide a shipping quote in advance. Please note that international customers are responsible for any import duties, taxes or customs charges that may apply. Clients from the USA will be subject to a 10% tariff when ordering from Australia.

CAN I RETURN MY FABRIC OR WALLPAPER FOR AN EXCHANGE OR REFUND?

As most of our products are printed or cut to order, we are unable to accept returns or exchanges unless an item is faulty.

Please inspect your order upon delivery before any fabric is cut or used. If you have any concerns, please contact us within 72 hours of receiving your order so we can advise.

PRODUCTS

WHERE AND HOW ARE YOUR PRODUCTS MADE?

Our products are proudly designed in our Sydney studio and produced by trusted manufacturing partners in Australia and abroad.

Each design begins as a hand-drawn or painted artwork. We then translate it into textiles and wall coverings using digital or screen printing techniques, depending on the material.

CAN I CUSTOMISE A DESIGN OR COLOUR WAY?

Yes, we offer custom colourways and adaptations across our full collection of fabric, wallpaper, rugs and cushions.

Minimums and fees apply, please contact us to discuss your project.

We can also colour match to paint chips, fabric swatches, or Pantone references for custom projects.

ARE THERE THINGS TO BE AWARE OF WHEN USING NATURAL CLOTH AND PRINTED FABRICS?

Yes, natural fibres can feature slight slubs, weave irregularities, and minor colour variation. These are not considered faults but part of the fabric’s character.

DO YOU HAVE SAMPLES I CAN ORDER?

Write a clear and concise answer to guide your customers.

HOW SHOULD I CARE FOR MY FABRIC?

We recommend dry cleaning or machine washing up to 30c. For spot cleaning, test on an inconspicuous area first. Avoid direct sunlight and prolonged moisture exposure.

DO YOU GUARANTEE COLOUR CONSISTENCY BETWEEN ORDERS?

Due to the nature of batch printing, slight colour variations may occur. We recommend ordering all required meterage at once.

WHAT TYPE OF WALLPAPER DO YOU PRODUCE?

We produce traditional wallpapers using high-quality paper and eco-friendly inks printed in Sydney, Australia.

We recommend avoiding areas with high humidity like bathrooms unless properly ventilated and prepared.

HOW DO I CALCULATE HOW MUCH WALLPAPER I NEED?

Please contact us directly with you room measurements and we would be happy to assist you with the correct amount to order

DO YOU PROVIDE HANGING INSTRUCTIONS?

Yes, detailed instructions are included with your order and available on our website.

CAN YOU HELP ME MAKE CUSHIONS FOR MY HOME?

Yes! We can produce made-to-order cushions using any of our fabrics. Please contact us for sizing, pricing, and lead times.